Gambling is entertainment — not a source of income. At 123av, we believe that a healthy gaming experience starts with self-awareness, sound financial management, and making use of the control tools we provide free of charge to all players.
Responsible gaming isn't about stopping — it's about playing the right way, staying in control, and keeping it fun without affecting your daily life.
All these tools can be activated or adjusted directly from your 123av account page — free of charge, no conditions, and effective immediately.
Log in to your account and go to "Account Settings" or click the profile icon in the top right corner.
Look for the "Responsible Gaming" or "Account Controls" tab in your settings menu.
Choose the tool you want to activate — deposit limit, loss limit, session time limit, or voluntary break. Enter a value in MYR or a time period.
Click "Confirm" and your limit will take effect immediately. You will receive a confirmation email from 123av. To decrease a limit, a 48-hour waiting period applies.
Increasing a limit requires a 48-hour waiting period for added protection. Decreasing a limit takes effect immediately without delay.
Problem gambling can affect anyone — regardless of race, income, or background. Recognising the early warning signs is a crucial first step. If you or someone you know is showing any of the following signs, please seek help immediately.
1. Have you ever bet more than you originally planned?
We know many players have questions about our control tools and policies. Here are answers to the questions we receive most often.
Contact the 123av responsible gaming support team now — we're here to help, with no judgement.
If you or someone you care about needs professional help, the following resources are available to players in Malaysia. All services are free and confidential.
At 123av, we never view problem gambling as a personal weakness or failure. It is a health issue that can affect anyone, regardless of background or income level. What matters most is awareness and early action.
Statistics show that the majority of online casino players, including users of platforms like 123av, play responsibly, and enjoy this entertainment without any issues. They set a budget — whether RM50 or RM500 a month — and stick to it. They know when to stop, whether they're winning or losing. That's the model of play we encourage.
That said, we recognise that around 1%–3% of players may struggle to keep their playing habits in check over time. For these individuals, the control tools we provide — MYR deposit limits, loss limits, session time limits, voluntary breaks and self-exclusion — are designed specifically to offer the additional layer of protection they need.
It is important to remember that gambling should remain a side form of entertainment, not a primary activity. If you find yourself thinking about EPL Sports Betting or live baccarat sessions more than your job, family, or your own wellbeing — that is a signal to pause and reassess your situation.
123av also understands that financial pressure can lead a person to view gambling as a "way out". We want to state clearly: gambling is not a solution to financial problems. If you are experiencing financial difficulties, please seek help through financial counselling agencies or assistance programmes available in Malaysia.
Finally, to all players 123av who play responsibly every day — thank you. You are proof that online entertainment can be enjoyed in a healthy, smart, and enjoyable way. Keep playing wisely, and never hesitate to use the control tools we have provided whenever you need them.
Register for free today and enjoy 500+ of Malaysia's best games with complete peace of mind — knowing that our control tools, 24/7 BM support, and commitment to responsible gaming are always there for you.
Play responsibly. Gambling can be addictive. Contact Talian Kasih 15999 if you need help.