FAQ 123av — All Your Answers Here

The minimum age to register and play at 123av is 18 years. This is an absolute requirement with no exceptions. We may request age verification via a Malaysian MyKad document before allowing your first withdrawal. Individuals under the age of 18 are strictly prohibited from using this platform.

No. Each player is only allowed one active account only. Creating multiple accounts using the same name, IC number, phone number, email, or IP address is strictly prohibited and may result in account suspension along with forfeiture of all balances and bonuses. If you are experiencing issues with an existing account, please contact our support team for assistance.

Log in to your account and go to Account Settings > Security > Change Password. Enter your current password, new password, and confirm. Changes take effect immediately. If you have forgotten your password, use the "Forgot Password" feature on the Log In to reset via email or SMS to your Malaysian phone number.

Some details such as your username cannot be changed after registration. For other information such as your phone number, email address, or state, go to Profile Settings after logging in. Changes to sensitive information may require additional verification via OTP sent to your Malaysian phone number for security purposes.

Accounts may be suspended for several reasons: suspicious login attempts, KYC verification requirements, or a breach of Terms & Conditions. Contact the 123av support team via live chat or email at support@123av-play.com, including your username and registered phone number. Our team will review and update you on the status within 24 hours.

Contact 123av customer support via email or live chat and indicate your intention to close your account. Make sure you have withdrawn all MYR balances before closing, as any remaining balance will be processed in accordance with standard procedures. We also offer a voluntary break if you just want to take a temporary break.

Log in and go to Account Settings > Security > Two-Factor Authentication. Enable this feature and enter your Malaysian phone number. Every new login will send a 6-digit OTP code to your phone. We strongly recommend all players activate 2FA for maximum account security.

123av accepts a wide range of popular Malaysian payment methods:

• Touch 'n Go eWallet — instantly, 24/7
• GrabPay — instant, no fees
• DuitNow (direct bank-to-bank transfer) — 5 minutes
• Boost — instantly
• ShopeePay — instantly
• FPX Online Banking — Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Bank Islam, AmBank

All transactions are in Malaysian Ringgit (MYR), with no hidden fees.

Most deposits are processed instantly to within 5 minutes depending on the method chosen. Touch 'n Go, GrabPay, Boost, and ShopeePay are typically instant. DuitNow and FPX may take 3–5 minutes depending on bank processing times. If your deposit has not reflected within 15 minutes, please contact our customer support with proof of payment.

123av does not charge any fees for deposits. The amount you put in is the full amount credited to your account in MYR. However, some banks or e-wallet providers may charge a small transaction fee on their end — please check with your bank or app if you notice any discrepancy.

If a deposit fails, your money will not be deducted — it will be returned to your e-wallet or bank account within 1–3 business days. Common causes of failure include: insufficient e-wallet balance, daily bank transaction limits, internet disconnection during the process, or session timeout. Please try again or use a different payment method. Contact support if the issue persists.

No. For security and legal compliance purposes, all deposits must be made using an account in your own name. Deposits from third-party accounts may result in the deposit being rejected and your account suspended pending investigation. This is standard industry policy to prevent money laundering.

By default, 123av does not set a maximum deposit limit. However, you can set your own personal deposit limit through the Responsible Gaming in your account settings — set daily, weekly, or monthly limits in MYR based on what you're comfortable with. Limits you set take effect immediately.

The minimum withdrawal at 123av is RM30. The maximum daily withdrawal limit is RM50,000 for standard accounts, and higher for VIP Gold members and above. For withdrawals exceeding RM10,000, KYC verification may be required in line with industry compliance standards.

Withdrawals may be delayed due to: (1) KYC verification not yet completed for first withdrawals or large amounts; (2) Bonus rollover requirements not yet met; (3) Bank account or e-wallet details do not match the account holder's name; (4) Unusual account activity requiring a security review. Contact our support team for further clarification.

Withdrawals can be made to: Touch 'n Go eWallet, GrabPay, DuitNow (direct transfer to a Malaysian bank account), Boost and Malaysian bank account (Maybank, CIMB, RHB, Hong Leong, Bank Islam, AmBank, and others). Note: the withdrawal method must match or be compatible with the deposit method previously used.

123av does not charge any fees for withdrawal processing. The full amount you request will be credited to your bank account or e-wallet in MYR. No processing fees, no hidden charges. For Platinum and Diamond VIP members, express withdrawals are also available at no additional cost.

Standard accounts are permitted to make up to 3 withdrawal requests per day. Silver VIP members and above enjoy higher limits. Each withdrawal is processed separately. If you need to withdraw above the daily limit, contact your VIP account manager or customer support for special assistance.

KYC (Know Your Customer) is an identity verification process required for your first withdrawal or any withdrawal exceeding RM5,000. You will need to upload photos of your Malaysian MyKad (front and back) along with a selfie holding your MyKad. This process is typically completed within 15–30 minutes during business hours. KYC is an industry standard designed to prevent fraud and protect all players.

Rollover (or wagering requirement) is the total amount you need to wager before a bonus can be converted into withdrawable cash. Example: A RM100 bonus with a 30x rollover means you need to place bets totalling RM100 × 30 = RM3,000 before you can withdraw bonus-related funds. Wagers on all games count except those excluded under the promotion terms.

Yes! 123av offers 5% weekly cashback based on your net losses over a 7-day period (Monday to Sunday). Cashback is credited every Tuesday with no rollover requirement — cashback funds can be withdrawn directly or used to play. This is one of the most popular perks among loyal 123av Malaysia players.

Yes, 123av offers a reload bonus every Friday — deposit a minimum of RM50 and receive a 30% bonus of up to RM300. There are also special promotions during the EPL season, the Thomas Cup badminton tournament, and Malaysian celebrations such as Merdeka Day. Check the Promotions section in your account for the latest offers tailored to your gaming profile.

In general, only one active bonus at a time. You must complete the rollover on your current active bonus before claiming a new one. Exceptions include the weekly cashback, which is credited automatically regardless of other bonus statuses. Please review the terms of each promotion for specific details, or contact our support team for guidance.

Log in to your account and go to Bonus & Promotions > Active Bonuses. You will see a rollover progress bar showing your current wagering amount versus the target, bonus balance, expiry date, and which games contribute to the rollover. This information is updated in real time after every bet.

If the rollover period expires before the requirements are met, the bonus balance will be forfeited from your account. However, your original deposit amount and any winnings earned from that deposit (excluding bonuses) will remain intact. Only the portion of the bonus that has not met the rollover requirements will be forfeited. We will send a reminder 24 hours before the bonus expires.

Yes. All slots and casino games at 123av use audited and certified Random Number Generator (RNG) by independent body iTech Labs. This ensures every slot spin, poker hand, or roulette spin is entirely random and cannot be manipulated. Audit reports are available to members who request them through customer support.

Yes, 100%. The 123av platform is fully responsive and optimised for Android and iOS smartphones, tablets, and desktop. No app download required — access directly from your Safari or Chrome browser. The mobile experience is on par with desktop, with buttons optimised for touchscreens.

RTP for slots at 123av varies by title, but the overall average falls between 94% to 97%. Popular slots such as Gates of Olympus (96.5%), Sweet Bonanza (96.51%), and Mahjong Ways 2 (96.95%) offer competitive RTP rates. You can check the RTP for each game in the game information or help section within each slot.

Yes! Your account balance is shared across all game categories. You can open a live baccarat table while simultaneously placing bets on an EPL match or a Liga Super Malaysia fixture in a separate browser tab. One login, one MYR balance, full access to everything on the 123av platform.

Betting limits vary by table and game. Generally: Standard Baccarat starts from RM5 to RM50,000 per hand. VIP Baccarat tables can go up to RM200,000 per hand. Blackjack starts from RM10, Roulette from RM2. The wide range of table options ensures there is something for every type of player, from casual to high roller.

Virtual Sports (Virtual Sports) is a computer-simulated sports match that runs 24 hours a day, 7 days a week — independent of any actual match schedule. You can choose from football, horse racing, tennis, and more. Each "match" lasts 3–5 minutes and results are determined by a certified RNG. Perfect for filling the time between real sports events.

Your personal information is protected under 123av Privacy Policy that complies with Malaysia's PDPA 2010. Your data never sold or shared to third parties without your consent. We only use your data for account verification, transaction processing, and communications related to your account.

Contact 123av support instantly via live chat by stating "ACCOUNT HACKED". Our team will freeze the account immediately for investigation. After that, make sure you: (1) Change the password of your associated email; (2) Review the devices used to log in; (3) Enable 2FA once your account is restored. Don't wait — acting quickly is key to minimising the damage.

Absolutely not! Legitimate 123av staff will never ask for your password, OTP code, or credit card details through any channel — including live chat, email, phone, or WhatsApp. If anyone claims to be a 123av staff member and requests sensitive information, it is a scam. Report it to us immediately at support@123av-play.com.

Send a detailed report to support@123av-play.com with the subject line "FRAUD REPORT". Include: your username, a description of the suspicious activity, screenshots if available, and your Malaysian phone number for follow-up. We take every report seriously and will respond within 4 business hours.

Yes. 123av fully complies with Personal Data Protection Act (PDPA) 2010 Malaysia. This means you have the right to: access the personal data we hold about you, request correction of inaccurate data, object to the processing of your data for marketing purposes, and request deletion of your data under certain circumstances. For privacy-related requests, email support@123av-play.com.

Try the following steps: (1) Clear cache your browser (Ctrl+Shift+Del); (2) Try a different browser (Chrome, Firefox, Edge, Safari); (3) Try incognito or private mode; (4) Check your WiFi or mobile data connection; (5) Switch to mobile data if your WiFi is unstable; (6) Check 123av's official Twitter or Telegram for any maintenance or outage updates.

123av customer support can be reached through several channels:

• Live Chat — click the chat icon at the bottom right, response <3 minutes, 24/7 in BM
• Email — support@123av-play.com, response within 4–6 hours
• Language — all support available in Bahasa Malaysia

Our team operates 24 hours a day, 7 days a week, including Malaysian public holidays.

First, check your Spam/Junk your email, as messages from 123av are sometimes filtered as spam. If there's nothing there, add support@123av-play.com to your contacts and request a resend from the login page. Make sure the email address entered during registration is correct. If the issue persists, contact our live chat support with your username.

The use of VPN at 123av is not recommended and may result in your account being suspended for investigation. Our security system detects location mismatches, which can trigger a security review. Additionally, using a VPN can affect the speed and stability of your gaming connection. Malaysian players do not need a VPN to access 123av.

If you can no longer access your registered email or phone number, contact 123av's live chat support and explain your situation. We will carry out an alternative identity verification process, which may include KYC verification (MyKad photo + selfie). Once your identity is confirmed, we can help update your account details and restore your access.